Conversational AI’s role in optimising debt collection

Conversational AI with Druid and ChatGPT

conversational ai example

Even inside a store, chatbots help the customers in exploring the inventory for their chosen product. Intelligent chatbots help customers find suitable product recommendations according to their preferences and needs. In e-commerce websites, chatbots help in adding products to the cart and checking out with them. Even in offline stores, conversational AI helps customers make payments and checkout without human interactions. As more businesses begin to invest AI technology to provide a better customer experience, chatbots are becoming the most popular option for businesses, with virtual assistants also being heavily considered. One area where AI is already having a significant impact is in the automation of business processes.

Using conversational AI can therefore decrease business costs both in terms of cost of compensation and time spent. Chatbots have specifically designed conversation flows and don’t utilize previous conversations to establish contextual information. On the other hand, the adoption of conversational chat is widespread among B2B companies but hasn’t reached its peak.´s conversational AI platform is reliable, secure, compliant and easy to use.

Chatbots can connect sales, customer support and more

On the business side, chatbots are most commonly used in customer contact centers to manage incoming communications and direct customers to the appropriate resource. Overall, ChatGPT is an impressive tool that can be leveraged for a wide range of tasks and interactions. Its ability to understand and generate human-like text has significant potential for various applications, although it’s essential to verify its responses and use critical thinking when interpreting the information it provides.

conversational ai example

This self-learning capability reduces the need for constant manual intervention, making conversational AI systems more scalable and adaptable. For example, a chatbot implemented on a company’s website may provide instant responses to frequently asked questions, such as inquiries about product features, shipping information, or return policies. It relies on predefined rules and scripted responses to address customer queries efficiently.

Phase 2: Platform Selection

AI-powered virtual agents can automatically complete routine and basic tasks. As previously pointed out, chatbots usually consist of canned, linear interactions based on pre-determined conversational ai example conversation flows. Conversational AI is, in simple terms, the synthetic brainpower that facilitates machine capability to understand, process, and respond to human language.

What are the types of conversational AI?

  • Chatbots.
  • Voice and mobile assistants.
  • Interactive voice assistants (IVA)
  • Virtual assistants.

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